Client Relationship Associate

We are seeking a highly motivated and client-focused Customer Success Associate to join our dynamic team at JanakiBharath. In this crucial role, you will be the bridge between our clients and our technical delivery teams, ensuring our clients not only receive outstanding solutions but also maximize the value from our services. You will cultivate strong relationships, proactively address client needs, facilitate smooth project lifecycles, and act as a true partner in their journey with us.

This is an excellent opportunity for someone passionate about technology, dedicated to client satisfaction, and thrives in a collaborative, service-oriented environment.

Responsibilities:

esponsibilities:

• Client Onboarding & Project Kick-off: Facilitate smooth onboarding for new clients and projects, ensuring clear communication of scope, timelines, and deliverables. Act as a central point of contact during the initial phases of engagement.
• Relationship Management: Build and nurture strong, lasting relationships with a portfolio of assigned clients. Understand their strategic objectives, business processes, and how our solutions contribute to their success.
• Proactive Engagement & Health Monitoring: Regularly check in with clients throughout the project lifecycle and beyond, assessing their satisfaction, identifying potential risks or issues, and proactively offering solutions or additional support.
• Feedback Loop & Advocacy: Gather client feedback on our services and solutions, relaying insights to our development, project management, and sales teams to drive continuous improvement. Act as an internal advocate for client needs.
• Issue Resolution & Coordination: Serve as the primary point of contact for client inquiries, concerns, or escalations. Coordinate with relevant internal teams (e.g., technical, project management) to ensure timely and effective resolution.
• Value Realization & Growth: Help clients recognize and articulate the tangible value and ROI derived from JanakiBharath’s services. Identify opportunities for future engagements, service enhancements, or expanded partnerships and collaborate with the sales team.
• Documentation & Reporting: Maintain accurate and up-to-date client records within our CRM system. Track key customer success metrics related to satisfaction, adoption, and engagement.
• Product/Service Knowledge: Develop a deep understanding of JanakiBharath’s service offerings, technical capabilities, and how they address various industry needs.

Qualifications:

Qualifications:

• Bachelor’s degree in Business Administration, Communications, IT, or a related field (or equivalent practical experience).
• 0-3 years of experience in a customer-facing role, preferably in customer success, account management, or client services within a service-based technology company or IT consulting firm.
• Exceptional verbal and written communication skills, with the ability to clearly articulate technical and business concepts to both technical and non-technical audiences.
• Strong interpersonal skills with a natural ability to build rapport, empathy, and trust with clients.
• Proven problem-solving skills and a proactive approach to anticipating and addressing client needs.
• Ability to manage multiple client engagements and priorities in a fast-paced environment.
• Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho CRM) is a plus.
• A keen interest in software solutions, digital transformation, and how technology solves business challenges.
• Demonstrated commitment to client satisfaction and success.